Support
Shipping Info
All Collector Boxes are sold as pre-orders. Estimated shipping is Q3 to Q4 2026, with Mastery and Legends bundles potentially shipping later in that window because of the extra CGC grading and autograph authentication involved. These are estimates, not guaranteed dates. Once fulfillment begins, we'll email you a confirmation with tracking details.
Because these are limited pre-orders, we treat orders as final once they're in production. You can cancel for a full refund within 48 hours of placing your order. If your order arrives damaged or incorrect, email us within 7 days of delivery with a photo and your order number, and we'll sort it out.
Contact Us
The fastest way to reach us is by email at support@cybercel.com. Include your order number if your question is about an existing order, it helps us get back to you faster.
For general questions about the product, tiers, or how everything works, check the FAQ first, most common questions are answered there.
VeVe Redemption
Every pack in your bundle includes a VeVe redemption code card for a digital twin collectible. Here's how to redeem it:
- Download the VeVe app on iOS or Android.
- Create a VeVe account, or log in if you already have one.
- Open the "Redeem" section in the app.
- Enter the unique code from your card.
Your randomized Series 01 digital twin will be added to your VeVe collection. Codes expire 12 months from the redemption launch date, and a VeVe account is required to redeem. VeVe is a third-party platform; redemption and your digital collection there are subject to VeVe's own terms.




